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Healthcare & allied health

More time for care, less paperwork.

Lexi prepares the callback lists, claim corrections and follow-ups, and shows you what needs your decision.

Show me where AI can help my business
An Australian clinic
Recall listRecall overdueReminder ready for approval

Is any of this yours?

What we see in healthcare practices

Calls and booking changes wait for reception.

  1. The overnight list is not written

    Voicemail and booking changes, and the phone is already ringing.

  2. Lexi drafts the callback list

    It transcribes each message and names what the caller asked for.

  3. You check it before it goes

    Nothing is handed to reception until the practice manager says yes. Triage stays with a clinician.

Prepared by Lexi

Callback list

Ready to check

With the practice manager

Practice manager

Waits for a yes.

Overnight messages, transcribed and listed.

Waiting for youReception has the list.

Claim exceptions wait for someone to work them.

  1. The rejection list keeps growing

    Referrals, documents and claim exceptions, each handled on its own.

  2. Lexi drafts the correction

    It reads the rejection and sets out the likely cause.

  3. You check before it is lodged

    The claims officer chooses the item number. Nothing is resubmitted until they say yes.

Prepared by Lexi

Claim correction

Ready to check

With the claims officer

Claims officer

Waits for a yes.

A rejected claim with a likely cause.

Waiting for youLodged again.

Follow-up relies on someone remembering the next step.

  1. Open enquiries go quiet

    Enquiries, treatment plans and recalls, none of them queued.

  2. Lexi drafts the follow-up

    It uses what the person actually asked for.

  3. You approve the message

    Nothing goes out until the treatment coordinator says yes. Anything about care stays with a clinician.

Prepared by Lexi

Follow-up draft

Ready to check

With the treatment coordinator

Treatment coordinator

Waits for a yes.

An enquiry that did not book.

Waiting for youSent to the patient.

Credentials and evidence need regular review.

  1. Reviews depend on someone noticing

    Credentials, policies and evidence, each with its own date.

  2. Lexi prepares the record

    It reads the certificate and drafts the update.

  3. You confirm the record

    Nothing changes until the practice manager says yes.

Prepared by Lexi

Credential record

Ready to check

With the practice manager

Practice manager

Waits for a yes.

A new certificate is in. The record is ready.

Waiting for youRecord updated.

Your Lexi workspace

Your week, without the guesswork.

LexiSample workspace

Your week at a glance

Sample Healthcare Co. / Across the business

This week

2 waiting on a person, 1 running, 1 done, 2 did not happen in this sample week.

2Waiting on you
1Running
1Done
2Did not happen

The week in view

1
Mon
2
Tue
1
Wed
0
Thu
2
Fri

6 work items across the week

The detail is ready when you need it.

Waiting on you

Sample Healthcare Co. / Decisions and the work behind them

2 decisions
Waiting on youAnswering the phone and booking appointments

Reception and the front desk / Receptionists x2 to 6, practice manager, intake officer, after-hours service.

Waiting on youProcessing paperwork and claims

Billing, claiming and accounts / Practice manager, billing officer x0.5 to 2, external bookkeeper, claims officer.

On their queue

Practice manager / One person's day

3 in view
Waiting on youProcessing paperwork and claims

Billing, claiming and accounts / Practice manager, billing officer x0.5 to 2, external bookkeeper, claims officer.

RunningFollowing up patients and referrals

Patient growth and referrals / Practice manager, principal, treatment coordinator, intake officer, part time marketing contractor.

RunningManaging compliance and practice records

Billing, claiming and accounts / Practice manager, billing officer x0.5 to 2, external bookkeeper, claims officer.

Waiting on someone else

Practice manager / One person's day

1 in view
RunningAnswering the phone and booking appointments

Reception and the front desk / Receptionists x2 to 6, practice manager, intake officer, after-hours service.

A working estimate for your practice

What it is worth to you

Pick the work. Watch Lexi do it. See what comes back.

Work areas. Tick to count one in your figures; choose its name to watch it run.

A$63,842 back each year

1,088.1 hours back for other work each year.

A$1,330 and 22.7 hours a weekA$5,320 and 90.7 hours a month

This work costs you A$103,823 a year today.

Reception and the front desk

  • Lexi Automation
  • Lexi reads and drafts
  • A named person decides

Reception and the front desk

  1. Capture appointment requests into a draft bookingReads and drafts
  2. Confirm the appointment change and consentReceptionist decides
  3. Prepare the voicemail callback listReads and drafts
  4. Review the callback list and contact the patientReceptionist decides
  5. Triage a caller describing symptoms and decide who they seeReceptionist escalating to the practice nurse decides
  6. Approve appointment reminder templates and consent rulesPractice manager decides
  7. Send confirmations and reminders and process the repliesAutomation
  8. Prepare waitlist options for a cancelled appointmentAutomation
  9. Approve the waitlist offer and bookingReceptionist decides
  10. Prepare the inbox document summary and referral detailsReads and drafts
  11. Confirm the referral and clinical record updatesTreating clinician decides
  12. Take payment and process the on the spot rebateReceptionist decides
  13. Prepare tomorrow's list with double bookings and interpreter needsAutomation

Patient growth and referrals

  1. Draft the unbooked-patient enquiry follow-upReads and drafts
  2. Approve the new-patient follow-upPractice manager decides
  3. Draft the unaccepted treatment-plan follow-upReads and drafts
  4. Approve and send the treatment-plan follow-upTreatment coordinator decides
  5. Draft the discharge or progress letterReads and drafts
  6. Review, sign and authorise the clinical letterTreating clinician decides
  7. Draft review replies and permitted feedback requestsReads and drafts
  8. Approve healthcare review replies and feedback requestsPractice manager decides
  9. Prepare the NDIS referral and service-agreement fileReads and drafts
  10. Approve NDIS intake and the service agreementIntake officer decides
  11. Draft a patient reactivation messageReads and drafts
  12. Approve patient reactivation contactPractice manager decides

Clinical delivery and the book

  1. Draft the clinical note from the consultationReads and drafts
  2. Review and sign the clinical noteTreating clinician decides
  3. Review pathology and imaging results and decide the actionClinician decides
  4. Prepare a proposed worker and participant rosterAutomation
  5. Approve and publish the care rosterRoster coordinator decides
  6. Prepare qualified sick-shift cover optionsAutomation
  7. Approve every replacement care assignmentRoster coordinator decides
  8. Summarise shift notes and flag concernsReads and drafts
  9. Decide the clinical response to a shift-note concernTreating clinician decides
  10. Draft the NDIS progress reportReads and drafts
  11. Approve the NDIS progress reportCare coordinator decides
  12. Approve non-attendance reminder template and consentPractice manager decides
  13. Chase the patient who did not attend and rebook themAutomation

Billing, claiming and accounts

  1. Approve the exact service claim, item and patient consentClaims officer decides
  2. Lodge the Medicare, DVA or health fund claim for each serviceAutomation
  3. Draft the claim rejection explanation and proposed correctionReads and drafts
  4. Approve and resubmit the corrected claimClaims officer decides
  5. Approve the NDIS payment request and supporting service recordsClaims officer decides
  6. Raise the NDIS bulk payment request against the service agreementAutomation
  7. Approve patient-balance reminder wording and escalation limitsPractice manager decides
  8. Chase unpaid patient gaps and account balancesAutomation
  9. Prepare bank matches and supplier-bill codesReads and drafts
  10. Approve the healthcare ledger entriesBookkeeper decides
  11. Run payroll under the award and check the exceptionsBookkeeper decides

Team, credentials and compliance

  1. Track registration, screening, first aid and CPD expiry for every workerAutomation
  2. Extract worker certificates into a draft recordReads and drafts
  3. Confirm the worker's credential recordPractice manager decides
  4. Draft the incident narrativeReads and drafts
  5. Decide reportability and authorise the incident recordCare coordinator decides
  6. Collate the evidence pack for accreditation or an NDIS auditAutomation
  7. Prepare policy-review dates and proposed version changesAutomation
  8. Approve healthcare policy changesPractice manager decides
  9. Handle a complaint and close it outPractice manager decides

The practice owner's view

  1. Pull the numbers together from four systems for the weekAutomation
  2. Write the weekly summary of what changed and whyReads and drafts
  3. Spot the thing that is drifting before it becomes a problemReads and drafts
  4. Decide what to do about itOwner decides

All inclusive

Fully managed AI transformation

We set Lexi up around how your practice works, and it is kept working by our team. Your price covers setup, integrations, maintenance and Lexi's AI usage. Lexi Memory and Lexi Workspace are included too.

A soft pattern in the colours of this industry

Included in your price

  • Custom setup and tool connections
  • Ongoing maintenance and support
  • Lexi's AI usage
  • Lexi Memory
  • Lexi Workspace

Lexi's brain

A memory that gets sharper with every use.

Every conversation. Every decision. Everything you learn along the way. Connected, so the next step builds on the last.

Our proprietary memory layer
included for every LexiLive customer.

MEMORY

We connect to the tools you already use

  • Best Practice
  • Cliniko
  • HotDoc

Get started

Built around your practice. Kept working by our team.

We set it up, tailor it to your way of working and keep it running, so you get the value without the extra workload.

  1. Map the work

    We learn how your practice operates and identify the best place for Lexi to help.

  2. Start with one workflow

    We set it up, test it together and make sure it's working as expected.

  3. Keep it useful

    Our team monitors and refines it, so it continues to deliver for your practice.

See where Lexi could help first

Tell us a bit about your practice and we'll show you where AI can make the biggest difference.

Show me where AI can help my business

Lexi does the work. You keep the yes.

Healthcare & allied health

More time for care, less paperwork.

Lexi prepares the callback lists, claim corrections and follow-ups, and shows you what needs your decision.

An Australian clinic
Recall listRecall overdueReminder ready for approval
Show me where AI can help my business

Is any of this yours?

What we see in healthcare practices

01Waiting calls

Calls and booking changes wait for reception.

  1. The overnight list is not written

    Voicemail and booking changes, and the phone is already ringing.

  2. Lexi drafts the callback list

    It transcribes each message and names what the caller asked for.

  3. You check it before it goes

    Nothing is handed to reception until the practice manager says yes. Triage stays with a clinician.

Prepared by Lexi

Callback list

Ready to check

With the practice manager

Practice manager

Waits for a yes.

Overnight messages, transcribed and listed.

Waiting for youReception has the list.

02Claim issues

Claim exceptions wait for someone to work them.

  1. The rejection list keeps growing

    Referrals, documents and claim exceptions, each handled on its own.

  2. Lexi drafts the correction

    It reads the rejection and sets out the likely cause.

  3. You check before it is lodged

    The claims officer chooses the item number. Nothing is resubmitted until they say yes.

Prepared by Lexi

Claim correction

Ready to check

With the claims officer

Claims officer

Waits for a yes.

A rejected claim with a likely cause.

Waiting for youLodged again.

03Open enquiries

Follow-up relies on someone remembering the next step.

  1. Open enquiries go quiet

    Enquiries, treatment plans and recalls, none of them queued.

  2. Lexi drafts the follow-up

    It uses what the person actually asked for.

  3. You approve the message

    Nothing goes out until the treatment coordinator says yes. Anything about care stays with a clinician.

Prepared by Lexi

Follow-up draft

Ready to check

With the treatment coordinator

Treatment coordinator

Waits for a yes.

An enquiry that did not book.

Waiting for youSent to the patient.

04Lapsed records

Credentials and evidence need regular review.

  1. Reviews depend on someone noticing

    Credentials, policies and evidence, each with its own date.

  2. Lexi prepares the record

    It reads the certificate and drafts the update.

  3. You confirm the record

    Nothing changes until the practice manager says yes.

Prepared by Lexi

Credential record

Ready to check

With the practice manager

Practice manager

Waits for a yes.

A new certificate is in. The record is ready.

Waiting for youRecord updated.

Your Lexi workspace

Your week, without the guesswork.

Your week at a glance

Sample Healthcare Co. / Across the business

This week

2 waiting on a person, 1 running, 1 done, 2 did not happen in this sample week.

2Waiting on you
1Running
1Done
2Did not happen

The week in view

1
Mon
2
Tue
1
Wed
0
Thu
2
Fri

6 work items across the week

The detail is ready when you need it.

Waiting on you

Sample Healthcare Co. / Decisions and the work behind them

2 decisions
Waiting on youAnswering the phone and booking appointments

Reception and the front desk / Receptionists x2 to 6, practice manager, intake officer, after-hours service.

Waiting on youProcessing paperwork and claims

Billing, claiming and accounts / Practice manager, billing officer x0.5 to 2, external bookkeeper, claims officer.

On their queue

Practice manager / One person's day

3 in view
Waiting on youProcessing paperwork and claims

Billing, claiming and accounts / Practice manager, billing officer x0.5 to 2, external bookkeeper, claims officer.

RunningFollowing up patients and referrals

Patient growth and referrals / Practice manager, principal, treatment coordinator, intake officer, part time marketing contractor.

RunningManaging compliance and practice records

Billing, claiming and accounts / Practice manager, billing officer x0.5 to 2, external bookkeeper, claims officer.

Waiting on someone else

Practice manager / One person's day

1 in view
RunningAnswering the phone and booking appointments

Reception and the front desk / Receptionists x2 to 6, practice manager, intake officer, after-hours service.

A working estimate for your practice

What it is worth to you

Pick the work. Watch Lexi do it. See what comes back.

Work areas. Tick to count one in your figures; choose its name to watch it run.

A$63,842 back each year

1,088.1 hours back for other work each year.

A$1,330 and 22.7 hours a weekA$5,320 and 90.7 hours a month

This work costs you A$103,823 a year today.

Reception and the front desk

  • Lexi Automation
  • Lexi reads and drafts
  • A named person decides

Reception and the front desk

  1. Capture appointment requests into a draft bookingReads and drafts
  2. Confirm the appointment change and consentReceptionist decides
  3. Prepare the voicemail callback listReads and drafts
  4. Review the callback list and contact the patientReceptionist decides
  5. Triage a caller describing symptoms and decide who they seeReceptionist escalating to the practice nurse decides
  6. Approve appointment reminder templates and consent rulesPractice manager decides
  7. Send confirmations and reminders and process the repliesAutomation
  8. Prepare waitlist options for a cancelled appointmentAutomation
  9. Approve the waitlist offer and bookingReceptionist decides
  10. Prepare the inbox document summary and referral detailsReads and drafts
  11. Confirm the referral and clinical record updatesTreating clinician decides
  12. Take payment and process the on the spot rebateReceptionist decides
  13. Prepare tomorrow's list with double bookings and interpreter needsAutomation

Patient growth and referrals

  1. Draft the unbooked-patient enquiry follow-upReads and drafts
  2. Approve the new-patient follow-upPractice manager decides
  3. Draft the unaccepted treatment-plan follow-upReads and drafts
  4. Approve and send the treatment-plan follow-upTreatment coordinator decides
  5. Draft the discharge or progress letterReads and drafts
  6. Review, sign and authorise the clinical letterTreating clinician decides
  7. Draft review replies and permitted feedback requestsReads and drafts
  8. Approve healthcare review replies and feedback requestsPractice manager decides
  9. Prepare the NDIS referral and service-agreement fileReads and drafts
  10. Approve NDIS intake and the service agreementIntake officer decides
  11. Draft a patient reactivation messageReads and drafts
  12. Approve patient reactivation contactPractice manager decides

Clinical delivery and the book

  1. Draft the clinical note from the consultationReads and drafts
  2. Review and sign the clinical noteTreating clinician decides
  3. Review pathology and imaging results and decide the actionClinician decides
  4. Prepare a proposed worker and participant rosterAutomation
  5. Approve and publish the care rosterRoster coordinator decides
  6. Prepare qualified sick-shift cover optionsAutomation
  7. Approve every replacement care assignmentRoster coordinator decides
  8. Summarise shift notes and flag concernsReads and drafts
  9. Decide the clinical response to a shift-note concernTreating clinician decides
  10. Draft the NDIS progress reportReads and drafts
  11. Approve the NDIS progress reportCare coordinator decides
  12. Approve non-attendance reminder template and consentPractice manager decides
  13. Chase the patient who did not attend and rebook themAutomation

Billing, claiming and accounts

  1. Approve the exact service claim, item and patient consentClaims officer decides
  2. Lodge the Medicare, DVA or health fund claim for each serviceAutomation
  3. Draft the claim rejection explanation and proposed correctionReads and drafts
  4. Approve and resubmit the corrected claimClaims officer decides
  5. Approve the NDIS payment request and supporting service recordsClaims officer decides
  6. Raise the NDIS bulk payment request against the service agreementAutomation
  7. Approve patient-balance reminder wording and escalation limitsPractice manager decides
  8. Chase unpaid patient gaps and account balancesAutomation
  9. Prepare bank matches and supplier-bill codesReads and drafts
  10. Approve the healthcare ledger entriesBookkeeper decides
  11. Run payroll under the award and check the exceptionsBookkeeper decides

Team, credentials and compliance

  1. Track registration, screening, first aid and CPD expiry for every workerAutomation
  2. Extract worker certificates into a draft recordReads and drafts
  3. Confirm the worker's credential recordPractice manager decides
  4. Draft the incident narrativeReads and drafts
  5. Decide reportability and authorise the incident recordCare coordinator decides
  6. Collate the evidence pack for accreditation or an NDIS auditAutomation
  7. Prepare policy-review dates and proposed version changesAutomation
  8. Approve healthcare policy changesPractice manager decides
  9. Handle a complaint and close it outPractice manager decides

The practice owner's view

  1. Pull the numbers together from four systems for the weekAutomation
  2. Write the weekly summary of what changed and whyReads and drafts
  3. Spot the thing that is drifting before it becomes a problemReads and drafts
  4. Decide what to do about itOwner decides

All inclusive

Fully managed AI transformation

We set Lexi up around how your practice works, and it is kept working by our team. Your price covers setup, integrations, maintenance and Lexi's AI usage. Lexi Memory and Lexi Workspace are included too.

A soft pattern in the colours of this industry

Included in your price

  • Custom setup and tool connections
  • Ongoing maintenance and support
  • Lexi's AI usage
  • Lexi Memory
  • Lexi Workspace

Lexi's brain

A memory that gets sharper with every use.

Every conversation. Every decision. Everything you learn along the way. Connected, so the next step builds on the last.

Our proprietary memory layer
included for every LexiLive customer.

MEMORY

We connect to the tools you already use

  • Best Practice
  • Cliniko
  • HotDoc

Get started

Built around your practice. Kept working by our team.

  1. Map the work

    We learn how your practice operates and identify the best place for Lexi to help.

  2. Start with one workflow

    We set it up, test it together and make sure it's working as expected.

  3. Keep it useful

    Our team monitors and refines it, so it continues to deliver for your practice.

See where Lexi could help first

Show me where AI can help my business

Lexi does the work. You keep the yes.